Reference

Privacy Policy for India Accounts

At 1xbit, our Privacy Policy explains what we collect when you open an account, use UPI, Paytm, PhonePe or Google Pay, and contact us for help.

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1xbit Privacy Policy for India Accounts
REQUEST ROUTES

How to Reach Our Privacy Desk

If you want to see, correct, or erase details tied to your account, use the support desk inside your profile, the privacy form, or the email…

Privacy mailbox Send a request through the address shown in your account area if you want…
In-account form Use the privacy form inside your account to ask about stored records, cookie settings…
Live chat Open chat and choose the privacy topic if you want the fastest route to…
DATA CONTROLS

Controls We Apply to Records

We treat privacy requests as account-level tasks, not loose messages, so we can locate the right record and answer with the proper step.

Data we collect

We keep the details you enter for sign-up, contact, and account use, plus device and browser records that help us run the site. We do not ask for more than the account flow needs.

Cookies on site

Cookies remember login state, language choice, and the pages you return to. You can clear them in your browser, but some parts of the site may ask you to sign in again.

Login security

We protect sign-in access with password checks and session controls. If your device looks unusual or a login fails several times, we may ask you to verify the account before we restore access.

Record retention

We retain records only for as long as the law, dispute handling, and account safety require. After that period, we aim to limit access or delete the records we no longer need.

Request changes

You can ask us to correct contact details, update preferences, or check stored records through support. We check the request against the account and then tell you what we changed or could not change.

Contact path

For privacy questions, use the in-account contact path or the address shown in support. That route keeps your request traceable, and we reply with the steps allowed under local law.

Privacy Questions You May Ask

These answers explain how your data, cookies, account records, and contact requests are handled. If local law requires a different result, we follow that rule and tell you what we can do next through the same contact route.

It covers the details you share when you create or use an account, the records generated by device and browser use, and the messages you send through support. It also covers how we store and act on those records.

Yes. Use the in-account form or privacy mailbox to ask for a copy of the records tied to your account. We may need to verify identity before sending anything, and the reply depends on local law.

Yes. Cookies help remember your sign-in state, language choice, and session settings. If you clear them, some pages may ask you to log in again, but the policy itself still applies to the account records we keep.

We keep records only as long as needed for account handling, dispute checks, tax or legal duties, and safety controls. When that period ends, we aim to limit access or remove the record if law allows.

Send the change request through support, the privacy form, or the email route shown in your account area. Tell us which detail is wrong, and we will check the request against the account before replying.

Yes. Some requests can be answered only in the way local law allows, and some records may need to stay on file for a set period. We explain the next step once we verify the account.