Reference

1xbit Terms & Conditions for your account

At 1xbit, our Terms & Conditions set the rulebook for your account use, wallet actions, support requests and any policy changes that touch your profile.

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1xbit 1xbit Terms & Conditions for your account
CONTACT PATHS

Where to raise a terms query

When you want a clause explained, corrected or challenged, use one thread so the record stays clean.

Email us Send the clause heading, your registered email and the line you want checked.
Live chat Open chat from your account area when you want a quick read on a…
Written request If your matter involves a change, dispute or correction, reply in writing so we…
RECORD CARE

How we handle policy records

We handle policy records as part of your account file, so acknowledgements, edits and support replies stay tied to the same profile.

Data use

We use account details only to run the terms around access, verification, payment handling and dispute logs. Where a clause needs extra checks, the same data helps us confirm that the request matches your profile.

Cookie choices

Cookies keep the page state, language and session stable while you move between policy pages and your account. They also help us remember that you have seen a newer version of the terms.

Security checks

Before we change a phone, email or withdrawal detail, we verify the request through the account channel on record. That extra step reduces unauthorised edits and keeps the legal trail tied to you.

Record retention

We keep acknowledgement logs, support replies and version history only for the period needed to manage the account, answer a query or meet legal duties. After that, records are archived or removed under our retention rules.

Contact route

If you want a correction, a copy of a clause or a question about how a term applies, write to support with your account email and the clause name. We answer in the same thread.

Change requests

When you ask us to update personal or policy-related records, we check the request against the account file before we act. If the change is allowed, we confirm it back to you in writing.

Common terms questions before you open

The questions below focus on how the terms work in practice, how updates are handled and how you can reach us when a clause needs a closer read. They are written for quick checking before you open an account or send a change request. If your case is unusual, send the clause name and your account email so we can match the right record.

They apply from the moment you open, access or use the account area. If we publish a newer version later, that version applies from its stated date, subject to local law.

Yes. We may change wording to reflect legal updates, security controls or operational changes. We will post the new text on the page, and continued use after the update means the newer wording applies.

Where a clause conflicts with local law, we read it in line with that law, and the part that cannot stand will not apply. The remaining clauses keep working unless a court says otherwise.

Send support the clause name, your account email and a short description of what you want clarified. We keep the thread on file so the answer can be matched to the same request later.

Yes, you can ask for a correction where our verification checks support it. We may ask for proof before changing the record, especially when the request touches contact details or account access.

We keep acknowledgements, version logs and support replies for as long as needed to manage the account, resolve disputes and meet legal duties. After that, we archive or delete them under our retention rules.

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